Effective Date: August 26, 2026
This Privacy Policy explains how My Case Guide, operated by MatterOrigin (“My Case Guide,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit MyCaseGuide.com, complete our case-check questionnaire, or otherwise use our services.
My Case Guide is not a law firm and does not provide legal advice. Our service is designed to help individuals provide information about a motor vehicle accident and, where appropriate, connect them with participating personal injury attorneys or law firms.
We may collect information that you provide directly to us, including:
Your name;
Your mobile phone number;
Your state or general location;
The type of motor vehicle accident involved;
The approximate date of the accident;
Information regarding fault or responsibility for the accident;
Whether you currently have an attorney;
Information regarding injuries, medical treatment, or the circumstances of your accident;
Written descriptions and other information you choose to provide through our questionnaire; and
Any other information you voluntarily provide to us.
At this time, our standard case-check questionnaire does not require an email address unless otherwise stated at the point of collection.
We may also automatically collect certain technical information when you use our website, including:
IP address;
Browser type;
Device type;
Operating system;
Referring website or advertisement;
Pages viewed;
Website interactions;
Approximate geographic location;
Advertising or device identifiers; and
Information collected through cookies, pixels, tags, or similar technologies.
We may use information we collect to:
Provide and operate the My Case Guide service;
Process and review your case-check submission;
Determine whether your situation may be appropriate for a participating personal injury attorney or law firm;
Connect you with participating attorneys or law firms;
Allow participating attorneys or law firms to respond to your request;
Communicate with you about your submission;
Operate, maintain, analyze, and improve our website;
Measure the effectiveness of advertising and marketing campaigns;
Prevent fraud, abuse, security incidents, or technical problems;
Maintain records relating to our services;
Protect our legal rights; and
Comply with applicable laws and legal obligations.
If you submit a request through My Case Guide, we may disclose information you provide to one or more participating personal injury attorneys, law firms, or legal-service providers that may be able to respond to your request.
Participating attorneys and law firms are independent third parties. They are not employees or agents of My Case Guide and may handle your information according to their own privacy practices.
Submitting information does not guarantee that an attorney will contact you or accept your matter.
We may disclose information to third-party companies that help us operate our website and services. These may include providers of:
Website and funnel hosting;
Customer relationship management systems;
Questionnaire and lead-management technology;
Analytics;
Advertising and conversion tracking;
Communications;
Data storage;
Security; and
Other business technology.
These service providers may include platforms such as GoHighLevel, LeadFarm, Google, and other providers we use from time to time.
We may disclose information where reasonably necessary to:
Comply with law, regulation, court order, subpoena, or legal process;
Respond to lawful governmental requests;
Protect our legal rights;
Prevent fraud or misuse; or
Protect the safety or security of our users, business, or others.
Information may also be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.
My Case Guide may receive compensation from participating attorneys, law firms, or other legal-service providers for advertising, marketing, lead-generation, or related services.
As part of providing the service requested by you, information submitted through My Case Guide may be provided to participating legal-service providers.
Depending on applicable privacy law and the circumstances of a particular disclosure, certain transfers of personal information may be considered a sale, sharing, or other regulated disclosure of personal information.
Where applicable law gives you a right to opt out of such activity, we will provide an appropriate method for exercising that right.
Information you provide about your injuries, symptoms, physical condition, treatment, medical care, or other health-related circumstances may be considered sensitive personal information or consumer health data under certain state laws.
We may collect and use this information for purposes associated with the service you requested, including reviewing your submission and determining whether a participating attorney or law firm may be appropriate for your request.
Certain jurisdictions may provide additional rights or impose additional requirements relating to consumer health information.
We may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to:
Understand how visitors use our website;
Improve website performance;
Measure advertising effectiveness;
Attribute leads and conversions;
Detect fraud or security problems; and
Deliver or measure advertising.
These technologies may collect information such as IP address, device identifiers, browser information, referral information, and interactions with our website.
You may be able to control certain cookies through your browser or device settings.
If you provide a telephone number and submit a request, My Case Guide and/or participating attorneys or law firms may contact you regarding your request, subject to the consent presented at the time you submit your telephone number and applicable law.
Message and data rates may apply to text messages.
You may opt out of text messages by replying STOP.
Additional information is available in our Communications & TCPA Disclosure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide our services;
Maintain business and compliance records;
Resolve disputes;
Detect or prevent fraud;
Enforce agreements; and
Comply with legal requirements.
Retention periods may vary depending on the nature of the information and the reason it was collected.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.
However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.
Depending on where you live and whether a particular privacy law applies to My Case Guide, you may have rights concerning your personal information, including the right to:
Request access to certain personal information;
Request deletion;
Request correction;
Obtain information about how personal information is used or disclosed;
Obtain a portable copy of certain information;
Opt out of certain sales or sharing of personal information;
Limit certain uses or disclosures of sensitive information; and
Appeal certain decisions regarding a privacy request.
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
Where the California Consumer Privacy Act and California Privacy Rights Act apply, California residents may have rights to know, access, delete, and correct personal information and to opt out of certain sales or sharing of personal information.
Covered businesses must provide relevant information about categories and purposes at or before collection, and businesses that sell or share personal information may have additional opt-out obligations.
If these requirements apply to My Case Guide, we will provide applicable mechanisms for exercising these rights.
My Case Guide is intended for adults.
We do not knowingly collect personal information from children under 18 through our case-check service.
If we learn that information was collected from a child in circumstances where it should not have been collected, we will take reasonable steps to delete it.
Our services may involve independent attorneys, law firms, websites, or other third parties.
We do not control the privacy practices of independent third parties.
If you provide additional information directly to an attorney, law firm, or other third party, their own privacy policy may govern that information.
Personal information may be processed or stored in jurisdictions other than the jurisdiction in which you live, including through third-party technology and service providers.
Where required, we take steps designed to handle information in accordance with applicable law.
We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal requirements.
When we update the Privacy Policy, we will post the revised version on this page and update the effective date.
If you have questions about this Privacy Policy or wish to submit a privacy request, contact:
My Case Guide
Operated by: MatterOrigin
Email: [email protected]